No sales returns will be accepted without prior authorization. All equipment returned for credit or replacement must be in its original packaging and in the condition as originally shipped the customer by WestWorld Telecom Corporation. WestWorld Telecom Corporation will not be responsible for any shipping damages incurred during transit to or from the customer. If an item was damaged during shipment, it must be immediately reported by the customer to WestWorld Telecom Corporation upon receipt, and all packaging materials and documents must be kept as they arrived or else a credit or replacement will not be issued.

To expedite the handling of your return, please complete the following steps:

• Contact Justin Cooley (justin.cooley@westworldtelecom.com) in our RMA department and acquire an RMA number. No credits or replacement items will be issued without a legitimate RMA number.
• If you require an advanced replacement, please notify the RMA department when you are acquiring your RMA number.
• Return the defective item to us via the method stated in your RMA confirmation email. If you did not require an advanced replacement, a credit or replacement unit will be issued when the defective item arrives and is processed at our location.

The RMA Authorization Form must include the following information:

1. Your company name and address;
2. Telephone number;
3. Whom to contact;
4. Quantity of each item returned and if possible nature of defect;
5. How to ship the replacement unit, if applicable.

All returns found to be fully functional are subject to 25% restock fee. Equipment that has been modified or otherwise obviously damaged will not be accepted for refunds and/or replacement.